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ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil

For the first time in Latin America, ServDes.2023 invited participants to reflect on a central question: What does serving mean?

Series: Linköping Electronic Conference Proceedings 203
Editors: Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
ISBN: 978-91-8075-476-7
ISSN: 1650-3686 (print), 1650-3740 (online)

Published: 2023-11-28

Full Issue

Proceeding (PDF)

The transformative role of service design – a case study of a public library

Justyna Starostka, Nicola Morelli, Amalia de Götzen

28-43
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Designing Transformative Processes in Mountain Realms

Laura Galluzzo, Ambra Borin, Elena Enrica Giunta

44-63
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Transition Through Handprint Business Design for Eco-Responsible Consumer Solutions

Mirja Kälviäinen, Kati Kumpulainen, Anna Palokangas, Enna Eloranta

64-81
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Virtual Co-creation Workshop: Collaboration Design for Place Innovation

Thiago Gomes de Lima, Sisse Grøn, Ole Broberg, Francisco de Assis Esteves

82-100
- PDF
Hybrid Water Cultures: implications for service relations with diverse water users in Sydney, Australia

Abby Mellick Lopes, Zoë Sofoulis

101-125
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Staging, co-creating and reframing: a framework to map a community-based project

Nicola Morelli, Antonella Valentina Rinaudi, Laura Sanz Gonzalez, Sofia Santos Melian, Olga Cirocka, Halid Smajlovic

126-143
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Between diving, breathing and splashing: metaphors as lenses to inquire public innovation initiatives

Caio Werneck, Isabella Brandalise

144-160
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SMOTIES: Scenario-building for creative future solutions in remote places

Annalinda De Rosa, Valentina Auricchio, Vanessa Monna

161-183
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Let’s step into each other’s worlds: designing for local transformation processes

Froukje Sleeswijk Visser, Jeroen van Erp

184-201
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Teaching Service Design: pedagogical reflections

Lara Salinas, Silvia Grimaldi, Maria Alejandra Lujan Escalante, Hena Ali, Marion Lagedamont, Alison Prendiville

202-221
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From ideas to policies, through places:service design-driven prototyping guidelines for urban regeneration

Francesca Foglieni, Francesco Leoni, Laura Cipriani, Stefano Maffei

222-241
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SOSpesa – Neighbourhood solidarity networks for the recovery, distribution, and valorisation of food surplus

Davide Fassi, Anna Meroni

242-260
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Exploring Storytelling Approach with Service Design to Create Empathetic Experiences for Adolescents Living with HIV: A Case Study

Priyank Sagar, Ravi Mahamuni, Vasundhara Agrawal, Shirish Darak, Vijaya Jori, Sandeep Athavale

261-275
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Co-design as a public service to support social innovations in city making

Daniela Selloni, Anna Meroni, Marta Corubolo

276-295
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Local resilience through Design: a theoretical framework for territorial regeneration.

Stefania Palmieri, Mario Bisson, Alessandro Ianniello, Riccardo Palomba, Luca Botta

296-314
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Service design as a practice of freedom in collaborative cultural producers

Isabela Luiza Molin de Siqueira, Frederick M. C. van Amstel

315-325
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An overview of Service Design education in Latin America

Matheus Pereira Ferreira Ventura, Carla Martins Cipolla

326-335
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Local Particularities in Regional Social Innovation: A Case Study of Rural Stay Program in Mungyeong, South Korea

Punyotai Thamjamrassri, Hoyong Kang, Yong-Ki Lee

336-346
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Adopting a co-design approach to foster collaborative capacity and reflexivity in Social Prescribing. A Service Ecosystem Design perspective

Isabel Farina, Daniela Sangiorgi, Marcello Bertotti, Emanuele Torri, Sonia Dias, Maria J. Marques, Regina Alves

347-358
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A Study of Product Service System for Product Family Based on Extension Design

Tao Chen, Ding-Bang LUH, Xing-Sen Li

380-396
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Democratizing Ideation: A Critical Need for Business Innovation

Sylvan Lobo, Bhaskarjyoti Das, Ravi Mahamuni

397-416
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Designing a sustainable collaborative food service for entrepreneurs in a university environment

Larissa Farias, Carol Soares, Ivan Bursztyn, Carla Cipolla

417-439
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The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Mariluz Soto, Satu Miettinen, Mira Alhonsuo

440-457
- PDF
Collaborative Fashion Consumption: Second-hand PSSs as agent of change

Gabriela Fabro Cardoso, Alessandra Spagnoli

458-477
- PDF
Differences and similarities between service design and UX design: a proposal

Diogo Camillo

478-494
- PDF
Multistakeholder Service Design Framework for Design of Patient Care Pathways - A case of joint management of pain patients in the health, labour and welfare services in Norway

Ashis Jalote-Parmar, Dag Takuro Hara, Ida Guldbrandsøy, Astrid Woodhouse, Karen Walseth Hara

495-507
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A user experience analysis for senior citizens on mobile shopping service: case study of big three companies of South Korea

Wonyoung Lee, Hyemin Lee, Chaemoon Yoo, Daeun Kim, Younghwan Pan

508-527
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Challenges and opportunities for service design[ers] in Vietnam: the Ho Chi Min City’s public healthcare context

Renato Antonio Bertão, Thai Nguyen Dac

528-537
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Peeling Back the Layers: Prototyping Systemic Transformation through the Circular Food Innovation Lab

Lily Raphael, Marcia Higuchi, Laura Kozak, Erin Nichols

538-551
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Design opportunities in sustainable food services: B Corp parameters for restaurants

Ellen Gonzalez, Manuela Quaresma

552-565
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Amplifying the politics in Service Design

Yoko Akama, Ann Light, Shana Agid

597-619
- PDF
Exploring patient-centeredness ecosystems: a collaborative approach to expand the service design horizon

Stefano Maffei, Massimo Bianchini, Beatrice Villari, Estefania Ciliotta Chehade, Uri Seitz, Michael Arnold Mages, Miso Kim, Paolo Ciuccarelli

620-638
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The Context of Addressing Power Dynamics in Service Design

Audun Formo Hay, Josina Vink, Mari Suoheimo

639-662
- PDF
When service design meets social impact: Process and mindset used to contribute to the public policy to reduce the overpopulation in Brazil’s Prison

Renata Martinez, Jessika Lima, Leandro Celes

663-690
- PDF
How Service Design can contribute in the Lifecycle of Online Communities: the Development of the Chinese Service Design Community

Chenfan Zhang, Daniela Selloni, Valentina Auricchio

691-712
- PDF
Meaningful Work Canvas: a visual tool for service designers

Gustavo Barreto, Carla Cipolla, Nathalia C. C. Cristino

713-732
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Who serves who serves you?

Bruno Santos

733-741
- PDF
Providing IT services for enterprises through the adoption of Information and communication technologies (ICT) in restricted environments: A Participatory Design process to refine the ‘Telework for people in prisons’ program in Colombia

Luz Alba Gallo

742-758
- PDF
Proposing organisational usability as an enabler of organisational service design maturity

Lene Nielsen, Olivia Harre, Jose Abdelnour-Nocera, Christina Li

759-768
- PDF
Reframing services and processes in architectural design

Mariane Garcia Unanue

769-777
- PDF
Unmaking the user journey. Fostering alternative Service Design futures

Stefano Maffei, Chiara Del Gaudio

778-787
- PDF
Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province

Bojun Hou, Xin Wang

788-799
- PDF
Situated knowledges in action. The Nolo Situated Vocabulary

Virginia Tassinari, Francesco Vergani, Ambra Borin

819-832
- PDF
A study of Chinese residents participating in design for sustainability in the context of carbon neutrality

Chang Xiong, Sang Guangliang

833-854
- PDF
The social landscape of Service Design. Exploring the entanglements of the Service Design community on Twitter through social network analysis

Massimo Menichinelli, Amalia de Götzen, Nicola Morelli, Luca Simeone

855-884
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EQUID-DEM: Empowering brand experience design with ergonomics

Aydée Ospina-Nigrinis, Laura Valentina Niño-Fandiño, Laura Nathalia Ávila-Hernández, Karen Lange-Morales

885-905
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Banana fiber and its potential for socially sustainable innovation through design

Beatriz Futlik Mariani, Cyntia Santos Malaguti de Sousa

906-926
- PDF
Des ( · ) Teta: Healing ritual for women in the process of breast implant removal

Lina Samper-Santamaria, Santiago De Francisco Vela

927-950
- PDF
Implementation of design tools for relational thinking in design for social innovation - a pluralistic perspective from Weitou Village’s oyster reef restoration project

Jixiang Jiang, Yizao Wu, Shu Zhang

951-980
- PDF
Designing for Logic Hybridity in New Service Development: A Case of the Estonian Youth Mental Health Systems

Eva Liisa Kubinyi, Meghan Lazier, Maarja Mõtus, Josina Vink

981-1006
- PDF
Community-Based Design Thinking: A Moment or a Movement?

Danielle Lake, Phillip Motley, Kathleen Flannery, Tracey Thurnes, Audrey Mangili

1007-1036
- PDF
Designing for informal co-production in mental healthcare: an innovative psychiatry program and the strategies from a territorial lab

Federico De Luca, Daniela Sangiorgi

1037-1054
- PDF
Service Design for a systemic and dynamic understanding on well-being

Xiaolin Shen, Daniela Sangiorgi

1055-1076
- PDF
Creativity, value cocreation and reflexivity: how functional and cooperative economy’s approach enhances service design performance

Clayton Costa, Amanda Xavier

1077-1091
- PDF
Building a shared relational identity: shifting notions of self in designing social innovation

Viola Petrella, Joyce Yee

1092-1116
- PDF
What is the value of using a non-accessible service for users with disabilities?

Nayara Sardella, Manuela Quaresma

1117-1126
- PDF
The Design as intragroup conflict mediator

Gilberto Mendes, Rita Couto, Apparecida Mamede-Neves, Celso Wilmer

1127-1138
- PDF
A conceptual framework of roadmapping for digital service systems in smart cities

Yuya Mitake, Fumiya Akasaka, Kentaro Watanabe

1139-1150
- PDF
Expanding long-term thinking through life-centred design

Hadas Zohar, Rike Neuhoff

1151-1165
- PDF
Citizens’ wishes and issues for urban mobility services of Rio de Janeiro

Manuela Quaresma, Bárbara Fonseca, Mariana Burlamaqui

1180-1192
- PDF
Towards designing Artificial Intelligence (AI)-based Online Dispute Resolution (ODR) services: The case of +Acordo

Isabela Motta, Maria Julia Lima, Thomaz Ambrosio, Alimed Celecia, Ana Lara Mangeth, Isabella Frajhof, Cesar Cury

1193-1215
- PDF
Rapid Service Design Method for Services with Robots in Healthcare Facilities under COVID-19

Satoru Tokkuhisa, Tetsuro Morimoto

1216-1240
- PDF
Social Lab: Toward Value-Driven R&D&I in Collaboration with Citizens

Kentaro Watanabe, Fumiya Akasaka, Yuya Mitake, Kazuhiro Kojima

1241-1258
- PDF
Issues integrating urban data and citizen participation

Raquel Cordeiro, Manuela Quaresma, Isabel Froes

1259-1276
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Digital Future Design: Designing Digital Service Systems based on Future Visions

Fumiya Akasaka, Yuya Mitake, Kentaro Watanabe, Yuri Nishikawa, Jun Ozawa

1277-1298
- PDF
Detecting tech-driven inequalities: a service design framework

Qiling Long, Dan Mu, Kin Wai Michael Siu, Joseph R. Peissel

1299-1318
- PDF
UX Sustainability: an overview on the sustainability dimension of AI-infused Objects forming product-service ecosystems

Alice Paracolli, Venanzio Arquilla

1219-1336
- PDF
Designing Ourselves and Our World: A Designer-Weaver's Perspective on Services

Marcelo Ramirez

1337-1352
- PDF
Analysis of the Integration and Contribution of the SDGs to equitable global results in the light of Service Design: A scoping review

Kelly Rocha, Amanda Xavier, Maria Carolina Santos, Ariele Rodrigues-Ferreira

1353-1372
- PDF
Take-it-back Service: meta-scenario for white-good appliances

Adele Cagnato Conte, Aguinaldo dos Santos, Ana Beatriz Avelino Barbosa, Bheatriz Silvano Graciano, Bruna Andrade, Carolina Daros, Gabriel Lied, Júlio César do Amaral

1373-1389
- PDF
Life events as an approach for service ecosystem design: lessons learned from the Finnish public services

Núria Solsona Caba, Taija Turunen

1390-1415
- PDF
Trust in the system and human autonomy in customer service chatbots

Ana Gervazoni, Manuela Quaresma

1416-1430
- PDF
A User Experience Study on the Design Direction for Foreigner-Friendly Telecommunication Service in South Korea

Daeun Kim, Chaemoon Yoo, Hyemin Lee, Wonyoung Lee, Younghwan Pan

1429-1440
- PDF
Design and 3D Technologies in the Humanitarian Sector

Aline Kauffmann, Jocelise Jacques, Fabio da Silva

1441-1451
- PDF
Place-Based Service Design Through Placemaking and Performance

Ella Björn, Satu Miettinen, Mira Alhonsuo

1477-1498
- PDF
A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

Mika Yasuoka, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito

1499-1516
- PDF
Exploring the Systemic and Speculative dimensions into Service Design

Zijun Lin, Beatrice Villari

1517-1546
- PDF
Beyond service design: understanding complex challenges on a systemic level

André Santos, Helena Sustar

1565-1587
- PDF
Autoethnographic study of applying service journeys to asylum applications

Mari Suoheimo, Tetiana Dubovenko, Ted Matthews, Satu Miettinen

1588-1607
- PDF
Rapid Service Design for Service Continuity in Pandemic-like Disruptions

Bhaskarjyoti Das, Ravi Mahamuni, Sylvan Lobo

1608-1628
- PDF
Telemedicine services in Brazil: using service design to analyze experiences

Larissa Farias, Carla Cipolla

1629-1652
- PDF
Disaster insurance and risk transfer mechanisms for natural disasters – challenges and opportunities for a new service discussed in literature reviews

Cássio Maduro, Tharcisio Fontainha

1653-1671
- PDF
How can we adapt Service Blueprint for future crises? Lessons learned from government services under COVID-19

Shin Okamoto, Daijiro Mizuno

1672-1691
- PDF
Challenges of Service Design and User Experience Design in e-commerce after COVID-19 pandemic

Louise H R Mangia, Manuela Quaresma

1692-1703
- PDF
How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services

Jessica Leão, Teresa Sarmento, Vladimiro Feliz

1704-1718
- PDF
Rede Refugia: mutuality and collaboration for the integration of different stakeholders in the refugee crisis

Estevão Cristian da Silva Leite, Tharcisio Fontainha, Placide Ikuba, Híngred Resende, Fábio Soares da Silva, Matheus Henrique Junqueira de Moraes, Luisa Videira Filardi

1719-1729
- PDF
Services for drought: the co-creation value of adopting process model as a tool to improve the “Carro Pipa” operation in Brazil

Ana Paula Pereira Maiato Nascimento, Híngred Ferraz Pereira Resende, Tharcisio Cotta Fontainha

1730-1743
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Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for Strategy Creation for Wicked Problems in Service Design

Sari Kotaniemi, Mari Suoheimo, Satu Miettinen

1758-1779
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Emergent Scoring of the Temporal Experience, an Investigation into Service Mapping

Michael Arnold Mages, Stephen Neely

1780-1799
- PDF
Potential and pitfalls of using service design to facilitate soundscape thinking in city making

Federico Di Fresco Paganini, Luca Simeone

1800-1813
- PDF
Service design for inclusion and accessibility at higher education institutes

Saksham Panda

1814-1827
- PDF
Reconsidering (Service) Design in View of Systemic Challenges: Insights from a Quantum Theoretical Perspective

Ingo Oswald Karpen, Melis Senova

1828-1838
- PDF

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