ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil

Contents

• The transformative role of service design – a case study of a public library

  Justyna Starostka, Nicola Morelli, Amalia de Götzen

  28-43

  • PDF

• Designing Transformative Processes in Mountain Realms

  Laura Galluzzo, Ambra Borin, Elena Enrica Giunta

  44-63

  • PDF

• Transition Through Handprint Business Design for Eco-Responsible Consumer Solutions

  Mirja Kälviäinen, Kati Kumpulainen, Anna Palokangas, Enna Eloranta

  64-81

  • PDF

• Virtual Co-creation Workshop: Collaboration Design for Place Innovation

  Thiago Gomes de Lima, Sisse Grøn, Ole Broberg, Francisco de Assis Esteves

  82-100

  • PDF

• Hybrid Water Cultures: implications for service relations with diverse water users in Sydney, Australia

  Abby Mellick Lopes, Zoë Sofoulis

  101-125

  • PDF

• Staging, co-creating and reframing: a framework to map a community-based project

  Nicola Morelli, Antonella Valentina Rinaudi, Laura Sanz Gonzalez, Sofia Santos Melian, Olga Cirocka, Halid Smajlovic

  126-143

  • PDF

• Between diving, breathing and splashing: metaphors as lenses to inquire public innovation initiatives

  Caio Werneck, Isabella Brandalise

  144-160

  • PDF

• SMOTIES: Scenario-building for creative future solutions in remote places

  Annalinda De Rosa, Valentina Auricchio, Vanessa Monna

  161-183

  • PDF

• Let’s step into each other’s worlds: designing for local transformation processes

  Froukje Sleeswijk Visser, Jeroen van Erp

  184-201

  • PDF

• Teaching Service Design: pedagogical reflections

  Lara Salinas, Silvia Grimaldi, Maria Alejandra Lujan Escalante, Hena Ali, Marion Lagedamont, Alison Prendiville

  202-221

  • PDF

• From ideas to policies, through places:service design-driven prototyping guidelines for urban regeneration

  Francesca Foglieni, Francesco Leoni, Laura Cipriani, Stefano Maffei

  222-241

  • PDF

• SOSpesa – Neighbourhood solidarity networks for the recovery, distribution, and valorisation of food surplus

  Davide Fassi, Anna Meroni

  242-260

  • PDF

• Exploring Storytelling Approach with Service Design to Create Empathetic Experiences for Adolescents Living with HIV: A Case Study

  Priyank Sagar, Ravi Mahamuni, Vasundhara Agrawal, Shirish Darak, Vijaya Jori, Sandeep Athavale

  261-275

  • PDF

• Co-design as a public service to support social innovations in city making

  Daniela Selloni, Anna Meroni, Marta Corubolo

  276-295

  • PDF

• Local resilience through Design: a theoretical framework for territorial regeneration.

  Stefania Palmieri, Mario Bisson, Alessandro Ianniello, Riccardo Palomba, Luca Botta

  296-314

  • PDF

• Service design as a practice of freedom in collaborative cultural producers

  Isabela Luiza Molin de Siqueira, Frederick M. C. van Amstel

  315-325

  • PDF

• An overview of Service Design education in Latin America

  Matheus Pereira Ferreira Ventura, Carla Martins Cipolla

  326-335

  • PDF

• Local Particularities in Regional Social Innovation: A Case Study of Rural Stay Program in Mungyeong, South Korea

  Punyotai Thamjamrassri, Hoyong Kang, Yong-Ki Lee

  336-346

  • PDF

• Adopting a co-design approach to foster collaborative capacity and reflexivity in Social Prescribing. A Service Ecosystem Design perspective

  Isabel Farina, Daniela Sangiorgi, Marcello Bertotti, Emanuele Torri, Sonia Dias, Maria J. Marques, Regina Alves

  347-358

  • PDF

• A Study of Product Service System for Product Family Based on Extension Design

  Tao Chen, Ding-Bang LUH, Xing-Sen Li

  380-396

  • PDF

• Democratizing Ideation: A Critical Need for Business Innovation

  Sylvan Lobo, Bhaskarjyoti Das, Ravi Mahamuni

  397-416

  • PDF

• Designing a sustainable collaborative food service for entrepreneurs in a university environment

  Larissa Farias, Carol Soares, Ivan Bursztyn, Carla Cipolla

  417-439

  • PDF

• The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

  Mariluz Soto, Satu Miettinen, Mira Alhonsuo

  440-457

  • PDF

• Collaborative Fashion Consumption: Second-hand PSSs as agent of change

  Gabriela Fabro Cardoso, Alessandra Spagnoli

  458-477

  • PDF

• Differences and similarities between service design and UX design: a proposal

  Diogo Camillo

  478-494

  • PDF

• Multistakeholder Service Design Framework for Design of Patient Care Pathways - A case of joint management of pain patients in the health, labour and welfare services in Norway

  Ashis Jalote-Parmar, Dag Takuro Hara, Ida Guldbrandsøy, Astrid Woodhouse, Karen Walseth Hara

  495-507

  • PDF

• A user experience analysis for senior citizens on mobile shopping service: case study of big three companies of South Korea

  Wonyoung Lee, Hyemin Lee, Chaemoon Yoo, Daeun Kim, Younghwan Pan

  508-527

  • PDF

• Challenges and opportunities for service design[ers] in Vietnam: the Ho Chi Min City’s public healthcare context

  Renato Antonio Bertão, Thai Nguyen Dac

  528-537

  • PDF

• Peeling Back the Layers: Prototyping Systemic Transformation through the Circular Food Innovation Lab

  Lily Raphael, Marcia Higuchi, Laura Kozak, Erin Nichols

  538-551

  • PDF

• Design opportunities in sustainable food services: B Corp parameters for restaurants

  Ellen Gonzalez, Manuela Quaresma

  552-565

  • PDF

• Amplifying the politics in Service Design

  Yoko Akama, Ann Light, Shana Agid

  597-619

  • PDF

• Exploring patient-centeredness ecosystems: a collaborative approach to expand the service design horizon

  Stefano Maffei, Massimo Bianchini, Beatrice Villari, Estefania Ciliotta Chehade, Uri Seitz, Michael Arnold Mages, Miso Kim, Paolo Ciuccarelli

  620-638

  • PDF

• The Context of Addressing Power Dynamics in Service Design

  Audun Formo Hay, Josina Vink, Mari Suoheimo

  639-662

  • PDF

• When service design meets social impact: Process and mindset used to contribute to the public policy to reduce the overpopulation in Brazil’s Prison

  Renata Martinez, Jessika Lima, Leandro Celes

  663-690

  • PDF

• How Service Design can contribute in the Lifecycle of Online Communities: the Development of the Chinese Service Design Community

  Chenfan Zhang, Daniela Selloni, Valentina Auricchio

  691-712

  • PDF

• Meaningful Work Canvas: a visual tool for service designers

  Gustavo Barreto, Carla Cipolla, Nathalia C. C. Cristino

  713-732

  • PDF

• Who serves who serves you?

  Bruno Santos

  733-741

  • PDF

• Providing IT services for enterprises through the adoption of Information and communication technologies (ICT) in restricted environments: A Participatory Design process to refine the ‘Telework for people in prisons’ program in Colombia

  Luz Alba Gallo

  742-758

  • PDF

• Proposing organisational usability as an enabler of organisational service design maturity

  Lene Nielsen, Olivia Harre, Jose Abdelnour-Nocera, Christina Li

  759-768

  • PDF

• Reframing services and processes in architectural design

  Mariane Garcia Unanue

  769-777

  • PDF

• Unmaking the user journey. Fostering alternative Service Design futures

  Stefano Maffei, Chiara Del Gaudio

  778-787

  • PDF

• Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province

  Bojun Hou, Xin Wang

  788-799

  • PDF

• Situated knowledges in action. The Nolo Situated Vocabulary

  Virginia Tassinari, Francesco Vergani, Ambra Borin

  819-832

  • PDF

• A study of Chinese residents participating in design for sustainability in the context of carbon neutrality

  Chang Xiong, Sang Guangliang

  833-854

  • PDF

• The social landscape of Service Design. Exploring the entanglements of the Service Design community on Twitter through social network analysis

  Massimo Menichinelli, Amalia de Götzen, Nicola Morelli, Luca Simeone

  855-884

  • PDF

• EQUID-DEM: Empowering brand experience design with ergonomics

  Aydée Ospina-Nigrinis, Laura Valentina Niño-Fandiño, Laura Nathalia Ávila-Hernández, Karen Lange-Morales

  885-905

  • PDF

• Banana fiber and its potential for socially sustainable innovation through design

  Beatriz Futlik Mariani, Cyntia Santos Malaguti de Sousa

  906-926

  • PDF

• Des ( · ) Teta: Healing ritual for women in the process of breast implant removal

  Lina Samper-Santamaria, Santiago De Francisco Vela

  927-950

  • PDF

• Implementation of design tools for relational thinking in design for social innovation - a pluralistic perspective from Weitou Village’s oyster reef restoration project

  Jixiang Jiang, Yizao Wu, Shu Zhang

  951-980

  • PDF

• Designing for Logic Hybridity in New Service Development: A Case of the Estonian Youth Mental Health Systems

  Eva Liisa Kubinyi, Meghan Lazier, Maarja Mõtus, Josina Vink

  981-1006

  • PDF

• Community-Based Design Thinking: A Moment or a Movement?

  Danielle Lake, Phillip Motley, Kathleen Flannery, Tracey Thurnes, Audrey Mangili

  1007-1036

  • PDF

• Designing for informal co-production in mental healthcare: an innovative psychiatry program and the strategies from a territorial lab

  Federico De Luca, Daniela Sangiorgi

  1037-1054

  • PDF

• Service Design for a systemic and dynamic understanding on well-being

  Xiaolin Shen, Daniela Sangiorgi

  1055-1076

  • PDF

• Creativity, value cocreation and reflexivity: how functional and cooperative economy’s approach enhances service design performance

  Clayton Costa, Amanda Xavier

  1077-1091

  • PDF

• Building a shared relational identity: shifting notions of self in designing social innovation

  Viola Petrella, Joyce Yee

  1092-1116

  • PDF

• What is the value of using a non-accessible service for users with disabilities?

  Nayara Sardella, Manuela Quaresma

  1117-1126

  • PDF

• The Design as intragroup conflict mediator

  Gilberto Mendes, Rita Couto, Apparecida Mamede-Neves, Celso Wilmer

  1127-1138

  • PDF

• A conceptual framework of roadmapping for digital service systems in smart cities

  Yuya Mitake, Fumiya Akasaka, Kentaro Watanabe

  1139-1150

  • PDF

• Expanding long-term thinking through life-centred design

  Hadas Zohar, Rike Neuhoff

  1151-1165

  • PDF

• Citizens’ wishes and issues for urban mobility services of Rio de Janeiro

  Manuela Quaresma, Bárbara Fonseca, Mariana Burlamaqui

  1180-1192

  • PDF

• Towards designing Artificial Intelligence (AI)-based Online Dispute Resolution (ODR) services: The case of +Acordo

  Isabela Motta, Maria Julia Lima, Thomaz Ambrosio, Alimed Celecia, Ana Lara Mangeth, Isabella Frajhof, Cesar Cury

  1193-1215

  • PDF

• Rapid Service Design Method for Services with Robots in Healthcare Facilities under COVID-19

  Satoru Tokkuhisa, Tetsuro Morimoto

  1216-1240

  • PDF

• Social Lab: Toward Value-Driven R&D&I in Collaboration with Citizens

  Kentaro Watanabe, Fumiya Akasaka, Yuya Mitake, Kazuhiro Kojima

  1241-1258

  • PDF

• Issues integrating urban data and citizen participation

  Raquel Cordeiro, Manuela Quaresma, Isabel Froes

  1259-1276

  • PDF

• Digital Future Design: Designing Digital Service Systems based on Future Visions

  Fumiya Akasaka, Yuya Mitake, Kentaro Watanabe, Yuri Nishikawa, Jun Ozawa

  1277-1298

  • PDF

• Detecting tech-driven inequalities: a service design framework

  Qiling Long, Dan Mu, Kin Wai Michael Siu, Joseph R. Peissel

  1299-1318

  • PDF

• UX Sustainability: an overview on the sustainability dimension of AI-infused Objects forming product-service ecosystems

  Alice Paracolli, Venanzio Arquilla

  1219-1336

  • PDF

• Designing Ourselves and Our World: A Designer-Weaver's Perspective on Services

  Marcelo Ramirez

  1337-1352

  • PDF

• Analysis of the Integration and Contribution of the SDGs to equitable global results in the light of Service Design: A scoping review

  Kelly Rocha, Amanda Xavier, Maria Carolina Santos, Ariele Rodrigues-Ferreira

  1353-1372

  • PDF

• Take-it-back Service: meta-scenario for white-good appliances

  Adele Cagnato Conte, Aguinaldo dos Santos, Ana Beatriz Avelino Barbosa, Bheatriz Silvano Graciano, Bruna Andrade, Carolina Daros, Gabriel Lied, Júlio César do Amaral

  1373-1389

  • PDF

• Life events as an approach for service ecosystem design: lessons learned from the Finnish public services

  Núria Solsona Caba, Taija Turunen

  1390-1415

  • PDF

• Trust in the system and human autonomy in customer service chatbots

  Ana Gervazoni, Manuela Quaresma

  1416-1430

  • PDF

• A User Experience Study on the Design Direction for Foreigner-Friendly Telecommunication Service in South Korea

  Daeun Kim, Chaemoon Yoo, Hyemin Lee, Wonyoung Lee, Younghwan Pan

  1429-1440

  • PDF

• Design and 3D Technologies in the Humanitarian Sector

  Aline Kauffmann, Jocelise Jacques, Fabio da Silva

  1441-1451

  • PDF

• Place-Based Service Design Through Placemaking and Performance

  Ella Björn, Satu Miettinen, Mira Alhonsuo

  1477-1498

  • PDF

• A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

  Mika Yasuoka, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito

  1499-1516

  • PDF

• Exploring the Systemic and Speculative dimensions into Service Design

  Zijun Lin, Beatrice Villari

  1517-1546

  • PDF

• Beyond service design: understanding complex challenges on a systemic level

  André Santos, Helena Sustar

  1565-1587

  • PDF

• Autoethnographic study of applying service journeys to asylum applications

  Mari Suoheimo, Tetiana Dubovenko, Ted Matthews, Satu Miettinen

  1588-1607

  • PDF

• Rapid Service Design for Service Continuity in Pandemic-like Disruptions

  Bhaskarjyoti Das, Ravi Mahamuni, Sylvan Lobo

  1608-1628

  • PDF

• Telemedicine services in Brazil: using service design to analyze experiences

  Larissa Farias, Carla Cipolla

  1629-1652

  • PDF

• Disaster insurance and risk transfer mechanisms for natural disasters – challenges and opportunities for a new service discussed in literature reviews

  Cássio Maduro, Tharcisio Fontainha

  1653-1671

  • PDF

• How can we adapt Service Blueprint for future crises? Lessons learned from government services under COVID-19

  Shin Okamoto, Daijiro Mizuno

  1672-1691

  • PDF

• Challenges of Service Design and User Experience Design in e-commerce after COVID-19 pandemic

  Louise H R Mangia, Manuela Quaresma

  1692-1703

  • PDF

• How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services

  Jessica Leão, Teresa Sarmento, Vladimiro Feliz

  1704-1718

  • PDF

• Rede Refugia: mutuality and collaboration for the integration of different stakeholders in the refugee crisis

  Estevão Cristian da Silva Leite, Tharcisio Fontainha, Placide Ikuba, Híngred Resende, Fábio Soares da Silva, Matheus Henrique Junqueira de Moraes, Luisa Videira Filardi

  1719-1729

  • PDF

• Services for drought: the co-creation value of adopting process model as a tool to improve the “Carro Pipa” operation in Brazil

  Ana Paula Pereira Maiato Nascimento, Híngred Ferraz Pereira Resende, Tharcisio Cotta Fontainha

  1730-1743

  • PDF

• Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for Strategy Creation for Wicked Problems in Service Design

  Sari Kotaniemi, Mari Suoheimo, Satu Miettinen

  1758-1779

  • PDF

• Emergent Scoring of the Temporal Experience, an Investigation into Service Mapping

  Michael Arnold Mages, Stephen Neely

  1780-1799

  • PDF

• Potential and pitfalls of using service design to facilitate soundscape thinking in city making

  Federico Di Fresco Paganini, Luca Simeone

  1800-1813

  • PDF

• Service design for inclusion and accessibility at higher education institutes

  Saksham Panda

  1814-1827

  • PDF

• Reconsidering (Service) Design in View of Systemic Challenges: Insights from a Quantum Theoretical Perspective

  Ingo Oswald Karpen, Melis Senova

  1828-1838

  • PDF